Refund & Cancellation Policy Effective Date: 16 June 2025 At Human Rights Council of India (HRCI), we are committed to transparency and maintaining clear and fair practices regarding donations, payments, event registrations, memberships, and other services provided through our website. Please read this Refund & Cancellation Policy carefully before making any donation, payment, membership registration, event registration, or other transaction through our website. 1. Donations and Voluntary Contributions All donations and voluntary contributions made to Human Rights Council of India (HRCI) are generally non-refundable. Once a donation has been successfully completed, it cannot ordinarily be cancelled or refunded. Donors are requested to carefully review the donation amount, purpose, and transaction details before completing the payment. In exceptional circumstances, where a refund is required due to an incorrect, duplicate, or unauthorized transaction, the matter may be reviewed after verification. 2. Membership, Services, Events and Program Registrations Where applicable, membership fees, service charges, event registration fees, training fees, program fees, or other payments may be subject to specific refund or cancellation terms communicated at the time of registration or payment. If a cancellation request is permitted for a particular event, program, membership, or service, the applicable cancellation period and refund conditions will be communicated on the relevant registration or payment page. Any applicable processing, administrative, or payment gateway charges may be deducted from the refundable amount, where permitted. 3. Duplicate Transactions If the same payment is accidentally processed more than once for the same transaction, please contact us as soon as possible with the relevant transaction details. After verification of the duplicate transaction, the eligible excess amount may be refunded through the original payment method. Eligible duplicate-payment refunds will generally be processed within 7–10 working days after successful verification, subject to the processing time of the relevant bank or payment gateway. 4. Unauthorized or Incorrect Transactions If you believe that a payment has been made without your authorization or that an incorrect amount has been charged, please contact us immediately. You may be required to provide transaction details, payment reference information, and other relevant information necessary for verification. After reviewing the matter, HRCI may take appropriate action in accordance with the circumstances and applicable policies. 5. Payment Gateway Charges Payment gateway charges, transaction fees, convenience fees, or other charges imposed by third-party payment providers may be non-refundable, where applicable. Any refund, where approved, may therefore exclude such charges. 6. Refund Processing Where a refund is approved, the refund will generally be processed using the original payment method used for the transaction. The time taken for the refunded amount to appear in the user's bank account, card, UPI account, or other payment method may vary depending on the payment gateway, bank, card issuer, or financial institution. HRCI is not responsible for delays caused by third-party financial institutions or payment service providers. 7. How to Request a Refund or Raise a Payment Concern For refund requests, duplicate transactions, incorrect payments, unauthorized transactions, or other payment-related concerns, please contact us with the relevant transaction details. Email: info@hrcofindia.org Phone: +91 9594441319 Please include the following information wherever applicable: - Full Name - Contact Number - Transaction Date - Transaction Amount - Transaction ID / Payment Reference Number - Reason for the refund or cancellation request - Supporting documents or payment proof, if available Providing complete transaction information will help us review and resolve the request more efficiently. 8. Review and Resolution of Requests We aim to review payment-related complaints and refund requests within 3–5 business days of receiving the required information. The actual resolution or refund time may vary depending on the nature of the request, verification requirements, payment gateway, bank, or other third-party service provider. 9. Policy Updates Human Rights Council of India (HRCI) reserves the right to modify or update this Refund & Cancellation Policy at any time. Any changes will be published on this page with a revised effective date. Users are encouraged to review this policy periodically before making any payment or transaction through our website. 10. Contact Us For any questions, refund requests, cancellation requests, or payment-related concerns, please contact: Human Rights Council of India (HRCI) 📞 Phone: +91 9594441319 📧 Email: info@hrcofindia.org Website: hrcofindia.org